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| Metric | Current Performance | Target Performance |
|---|---|---|
| Average Response Time | 2 minutes | 1 minute |
| Customer Satisfaction Score | 92% | 95% |
| Resolution Rate | 98% | 99% |
| Metric | Current Performance | Target Performance |
|---|---|---|
| Average Response Time | 2 minutes | 1 minute |
| Customer Satisfaction Score | 92% | 95% |
| Resolution Rate | 98% | 99% |
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